Recruitment Agents Ethics Policy at SUMS

According to  the "London Statement" Recruitment Agencies and consultancies at Shiraz University of Medical Sciences should adhere to the following Rules and Regulations:

1. Introduction

 Context

Increasing numbers of students now move across national borders seeking education and training opportunities in order to gain internationally recognized qualifications. The growth in the number of international students has been accompanied by an increase in the number of education agents and consultants who provide services to them. Education agents and consultants are integral and important stakeholders in international education.

 Purpose

• This high-level Statement of Principles promotes best practice among the education agents and consultant professions that support international students. The Statement of Principles is a unifying set of understandings for the recruitment of, and related services provided to, students in international education which serve to promote best practice among education agents and consultants. The Statement will be reflected in each country’s approach to international education.

2. Ethical Framework

• The Statement of Principles is based on an underlying ethical framework of:
• Integrity - being straightforward and honest in all professional and business dealings;
• Objectivity - not allowing professional judgment to be compromised by bias or conflict of interest;
• Professional competence and due care - maintaining professional knowledge and professional service, and acting diligently;
• Transparency - declaring conflicts of interest to all clients, especially when service fees are charged to both the education provider and the prospective student;
• Confidentiality - respecting and preserving the confidentiality of personal information acquired and not releasing such information to third parties without proper authority;
• Professional behavior – acting in accordance with relevant laws and regulations and dealing with clients competently, diligently and fairly; and
• Professionalism and purpose - acting in a manner that will serve the interests of clients and the wider society even at the expense of self-interest; recognizing that dedication to these principles is the means by which the profession can earn the trust and confidence of stakeholder groups (individual clients, the public, business and government).

3. Principles

 Principle 1 - Agents and consultants practice responsible business ethics.

 Principle 2 - Agents and consultants provide current, accurate and honest information in an ethical manner.

 Principle 3 - Agents and consultants develop transparent business relationships with students and providers through the use of written agreements.

 Principle 4 - Agents and consultants protect the interests of minors.

 Principle 5 - Agents and consultants provide current and up-to-date information that enables international students to make informed choices when selecting which agent or consultant to employ.

 Principle 6 - Agents and consultants act professionally.

 Principle 7 - Agents and consultants work with destination countries and providers to raise ethical standards and best practice.

Principle 1: Agents and consultants practice responsible business ethics

•   Avoiding conflicts of interest
•   Observing appropriate levels of confidentiality and transparency
•   Acting professionally, honestly and responsibly
•   Refraining from being party to any attempt by students or others to engage in fraudulent visa applications
•   Acting in the best interests of the student at all times
•   Declaring conflicts of interest
•   Being transparent in fees to be paid by students and commissions paid by providers
•   Providing clear avenues for handling complaints and resolving disputes
•   Complying with relevant laws and regulations.

Principle 2: Agents and consultants provide current, accurate and honest information in an ethical manner

• Providing realistic and appropriate information that is tailored to the individual student’s circumstances, particularly in relation to language skills, capacity to pay and level of study
• Specifying the rights and responsibilities of the student in the country of destination
• Refraining from claiming a direct government endorsement or privileged relationship with a public official or member of the government where one does not exist; including for example the misuse of national brand logos
• Providing a registration number or other identifier on advertising material
• Using institutions’ officially approved material in promoting providers with whom agents have an agreement.

Principle 3: Agents and consultants develop transparent business relationships with students and providers through the use of written agreements

• Signed by the student and the agent
• Signed by the provider and the agent
• Include information on the arrangements put in place by agents and consultants on behalf of the student, such as itemized payment schedules of fees and services, and refund and transfer policies
• Provide details on information provided under Principles 1 and 2, as a means of guiding agents and consultants to give appropriate information to students so that both students and agents understand what has been agreed to
• Maintain student confidentiality
• Are archived in an appropriate manner so that the agreements can be made available to the student or an appropriate authority within a reasonable timeframe.

Principle 4: Agents and consultants protect the interests of minors

Ensuring that the prospective student has adequate representation and support from a guardian and/or legal counsel during meetings with the agent or consultant and that this is recorded as informed consent before any money changes hands

•  Ensuring that the client has the legal capacity to enter into any commitment
•  Acting not only in accordance with relevant laws and regulations, but competently, diligently and fairly as befits dealings with minors.

Principle 5: Agents and consultants provide current and up-to-date information that enables international students to make informed choices when selecting which agent or consultant to employ

• Providing information to students about the accreditations the agents have met, the training they have undertaken, the memberships they hold to professional associations or processes undertaken to become registered and accredited education agents and consultants
• Providing information about themselves that support comparison of registration, qualifications and experience.

Principle 6: Agents and consultants act professionally

•  Participating in training courses and professional development wherever possible
•  Becoming members of professional associations and networks that promote and support best practice in the recruitment of international students.

Principle 7: Agents and consultants work with destination countries and providers to raise ethical standards and best practice

• Sharing information on best practice in the recruitment of international students by education agents and consultants.

Useful Links:

Requirement for Recruiting Agents

Agentship Application Form

SUMS Official Agents